Client Service

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Frequently Asked Questions

  • Order Status YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY
    POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL WE SENT YOU.
  • Return a Product YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY. RETURNS ARE COMPLIMENTARY. PLEASE KINDLY NOTE, C'EST BIO IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW: 1. FILL OUT THE ONLINE RETURN FORM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO
    RETURN YOUR ORDER WITHIN 14 DAYS. 2. MAKE SURE YOUR ITEM(S) ARE RETURNED IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING. 3. PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX AND ATTACH THE RETURN SHIPPING LABEL, RECEIVED BY EMAIL AFTER YOUR RETURN FORM
    CREATION, OVER THE INITIAL DELIVERY LABEL. CONTACT OUR CLIENT SERVICE TO RECEIVE A LABEL IF NECESSARY. 4. CONTACT DHL OR UPS TO ARRANGE COLLECTION OF YOUR RETURN, OR DROP IT OFF AT A DHL OR UPS COLLECTION POINT. TO FIND OUT MORE ABOUT THE CARRIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CLIENT SERVICE OR VISIT THE DHL OR UPS WEBSITE. YOU CAN CHECK YOUR RETURN STATUS IN YOUR ACCOUNT.
  • Payment Methods C'EST BIO ACCEPTS THE FOLLOWING PAYMENT METHODS: CREDIT CARDS: VISA or MASTERCARD. THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED. PLEASE NOTE THAT APPLE PAY IS NOT AVAILABLE FOR PRE-ORDERS. PAYPAL EASILY SHOP ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE
    WEBSITE. YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED. TO CREATE A NEW PAYPAL ACCOUNT, PLEASE VISIT PAYPAL.COM. PLEASE NOTE THAT PAYPAL IS NOT AVAILABLE FOR PRE-ORDERS.